Terms of Service
TOS applies to all Layer 7 Web Hosting Inc. clients.
TOS applies automatically to all Layer 7 Web Hosting Inc. clients upon subscription to the Services including subscription through a third party or any commercial partner. BY SUBSCRIBING TO Layer 7 Web Hosting Inc.’S SERVICES YOU ACCEPT THE POLICIES LISTED IN THIS DOCUMENT AND ACCEPT TO RESPECT THEM. The service order is described as the package description as presented on the web site. In this document, Layer 7 Web Hosting Inc. Shared Hosting sections apply to subscribers of the Shared Hosting packages.
Layer 7 Web Hosting Inc. agrees to provide services described in the Service Order(s) signed by the parties (“Services”) to the customer subject to the following Terms of Service (TOS). Use of Layer 7 Web Hosting Inc.. services constitutes acceptance and agreement to these Terms Of Service and all attachments. Layer 7 Web Hosting Inc. will make all reasonable efforts to provide a quality service to the Customer.
Layer 7 Web Hosting Inc. will use the customer’s personal information only as reasonably necessary to provide contracted services and to collect fees owed and will not disclose such information to any third party except as required by law as evidenced by an order of a court of competent jurisdiction and to collection services if needed. The Customer authorizes Layer 7 Web Hosting Inc. to use it’s name, business name and comments in marketing documents. At any time, the Customer can send a written notice to withdraw this authorization.
Layer 7 Web Hosting Inc. will provide to the Customer the Internet Connectivity, IP Addresses and Internet Traffic services (collectively, the “Bandwidth Services”), as specified in the Service Order. The Customer agrees to use bandwidth as described in the Acceptable Usage Policy.
Any IP Addresses allocated to the Customer by Layer 7 Web Hosting Inc.. must be maintained by the Customer in an efficient manner as deemed by ARIN and utilized at 80% within 30 days of assignment by Layer 7 Web Hosting Inc. to the Customer. Failure to comply with this Section may result in the revocation of IP Addresses by Layer 7 Web Hosting Inc.. after five days notice to the Customer. Layer 7 Web Hosting Inc. shall maintain and control ownership of all Internet Protocol numbers and addresses that may be assigned to the Customer by Layer 7 Web Hosting Inc., and Layer 7 Web Hosting Inc. reserves the right to change or remove any and all such Internet Protocol numbers and addresses, in its sole and absolute discretion.
Upon request by the Customer, Layer 7 Web Hosting Inc. may at its discretion, provide the Customer with technical and non-technical support, such as equipment reboots, troubleshooting, DNS and other support, in connection with the Customer’s use of the Customer Space and Bandwidth Services. The Customer agrees to pay the hourly rate of $125 CA for those other services.
Installation, removal, replacement, maintenance and access to equipment
Layer 7 Web Hosting Inc. is the owner of the equipment used by the customer and grants a license to use this equipment. The Customer has no rights on the equipment. Physical access to the equipment by the Customer is strictly prohibited.
If, in the determination of Layer 7 Web Hosting Inc., acting reasonably, the Equipment, software or hosted applications used by the customer or the activities of the customer poses an immediate threat to the physical integrity of the Premises or the physical integrity or performance of the equipment or network of Layer 7 Web Hosting Inc. or any other user of the Premises, or poses an immediate threat to the safety of any person, then Layer 7 Web Hosting Inc. may perform such work and take such other actions that it may consider necessary without prior notice to the Customer and without liability for damage to the Equipment or Data for any interruption of the Customer’s (or its customers’) businesses. As soon as practical after performing such work, Layer 7 Web Hosting Inc. will advise, by email, the Customer of the work performed or the action taken.
The Customer will, upon email request from Layer 7 Web Hosting Inc.’s, relocate the Equipment, server or web site to other space offered by Layer 7 Web Hosting Inc. within 30 days of such request.
Under no circumstances will Layer 7 Web Hosting Inc. be obligated to provide insurance coverage for any Equipment or data owned by the customer and hosted in the Premises.
If the Customer is in fault
If the Customer is in fault of any of its obligations under this Agreement, then Layer 7 Web Hosting Inc. may in its sole discretion do any or all of the following: (i) without notice suspend access to the Customer Space or the Premises, (ii) if the Customer’s fault is non-payment of any sums due to Layer 7 Web Hosting Inc., exercise all the rights and remedies of a secured party under applicable law including, without limitation, with the minimum notice (if any) required by law, Layer 7 Web Hosting Inc. may seize the Equipment and sell the Equipment to third parties in satisfaction of any Customer indebtedness owing to Layer 7 Web Hosting Inc. as well as any costs (including reasonable legal fees) incurred by Layer 7 Web Hosting Inc. in exercising any remedy under this Agreement.
Billing and termination
Invoices are sent by email, upon request a copy can be sent by mail. First Month’s Payment shown in the Service Order must be paid by the Customer to Layer 7 Web Hosting Inc. before commencement of the Term. All other invoices must be paid by the Customer within 15 days from the date of Layer 7 Web Hosting Inc.’s invoices, which invoices will be issued 15 days before the end of the last paid period.
All the monthly recurring fees are payable in advance as per the customer’s selected terms (i.e.: monthly, quarterly, yearly). The first month of service is payable as specified in the Service Order, and must be paid by the customer to Layer 7 Web Hosting Inc. at the opening of the account. All fees must be paid in dollars (US$ or CA$) in the fifteen (15) days following the date showing on the invoices sent by Layer 7 Web Hosting Inc. which are sent 15 days before the end of the paid period. All payments that are not issued in time will know a monthly 2% interest fee compounded monthly (equivalent to a yearly interest rate of 26.86%). Bounced checks or automatic withdrawals are subject to penalty fees of 20$CA.
Automatic debits by credit card
In the case of payments by credit card, Layer 7 Web Hosting Inc. will use the information in its possession to make a payment at the invoice date. The customer will not receive any previous notification but will receive a notice after every debit on the credit card. If ever the customer wants to disable the automatic debit, he only needs to contact the customer service via its customer hub by selecting the Finances section and “Contact billing”. If the customer wants then to re-enable the automatic debit, he only needs to mark the box “automatic debit” in his manual payment form. By submitting an initial payment or re-activating the automatic debit option, the customer confirms that he has read and accepts the conditions related to the automatic debit. In addition, the customer allows Layer 7 Web Hosting Inc. to withdraw the amount of the unpaid balance from the credit card. The client also authorizes the financial institution issuing the credit card to charge his account for the amounts related to the Layer 7 Web Hosting Inc. services. This authorization will be valid until an authorized person on the account asks to suspend the automatic debit.
The Customer will pay by pre-authorized payment with a Customer credit card, or by cheque from immediately available funds remitted to Layer 7 Web Hosting Inc.. Payment by check will only be accepted for minimal three (3) month prepayment periods.
Service will be interrupted on past due accounts after a 48 hours notification. This suspension will be executed by removing FTP access and changing the home page of the account. Service interrupted for nonpayment is subject to a $25 reconnect charge. Accounts that are not collectible by Layer 7 Web Hosting Inc. may be turned over to an outside collection agency for collection. If your account is turned over for collection, you agree to pay the company a “Processing and Collection” Fee. If you desire to cancel your account, please follow the proper procedure to do this as outlined in this TOS.
Upon 30 days or greater written notice prior to the end of the initial commitment, Layer 7 Web Hosting Inc.. may change any fees payable under this Agreement.
Term and termination
The term of this Agreement shall begin upon the date the server is installed and made available to the customer and shall be for the period stated in the commitment section of the Service Order. If no commitment is stated, the term will be of 1 month. Agreement is renewed for successive 1 month after initial commitment until terminated by either Party. After initial commitment stated on the service order, either party may terminate this Agreement on the account’s anniversary date (an account anniversary date corresponds to the day of the month at which an account was opened.) (i) for convenience on 48 hours before the next anniversary date written notice to the other party, or (ii) if the other party (x) commits a material default (which, in the case of the Customer, will include any failure to make any payment when due) and fails to rectify such default within 10 days after being given notice of such default by the other party, or (y) becomes the subject of any voluntary proceedings under any bankruptcy or insolvency laws, or becomes the subject of any involuntary proceedings under any bankruptcy or insolvency laws which are not dismissed or withdrawn within 60 days after filing.
Cancellation requests must be made using the “Client Area” control panel or in writing with the customer’s signature with at least 48 hours notice and sent to : Layer 7 Web Hosting Inc., 260 Serge-Pepin, Beloeil J3G OC3, Canada.
Service downgrades and upgrades
Service downgrades (for instance, when changing to a hosting package that offers fewer options) will take effect at the account’s anniversary date only (an account anniversary date corresponds to the day of the month at which an account was opened. For instance, if an account was opened on September 8, this account may be modified on the 8th of each month once the original commitment is over). Service upgrades, however, may take effect at any time.
Any prepayment is a commitment regarding the payment period that can not be refunded outside the terms of the satisfaction warranty which applies for 30 days following the opening of the account. However, when closing a product, the account may be credited with the value of advanced payments for that product. The credit may be used for further purchases at Layer 7 Web Hosting Inc..
Billing errors can be credited retroactively for a period of up to two (2) months.
Upon account activation, Layer 7 Web Hosting Inc. reserves space, equipment and resources for the customer’s needs. The Customer must pay its account even if he is not making any use of it.
The Customer hereby authorizes Layer 7 Web Hosting Inc. and gives consent to Layer 7 Web Hosting Inc. under applicable privacy laws for Layer 7 Web Hosting Inc. to obtain credit information and bank and other financial references regarding the Customer for the purposes of assessing the Customer’s credit worthiness, and the Customer will promptly execute and deliver to Layer 7 Web Hosting Inc. such further documents and assurances and take such further actions as Layer 7 Web Hosting Inc. may from time to time reasonably request in order to carry out the intent and purpose of this Section.
The Customer has 30 days following the account’s activation date to resiliate his subscription with complete reimbursement of the monthly fees paid. Exclusions, terms and conditions of the guarantee are posted in the Service Guarantees section of our web site.
Guaranteed network availability
Layer 7 Web Hosting Inc. will provide 100% transit to the Internet to all the customers who have purchased said service from Layer 7 Web Hosting Inc.. Exclusions, terms and conditions of the guarantee are posted in the Service Guarantees section of our web site.
Guaranteed electrical power
Layer 7 Web Hosting Inc. guarantees the electrical power supply of its datacenter to 100% for all the customers subscribed to a solution which includes an electrical supply port or an amp circuit. Exclusions, terms and conditions of the guarantee are posted in the Service Guarantees section of our web site.
Limitation of Liability
THE CUSTOMER ACKNOWLEDGES THAT Layer 7 Web Hosting Inc. PERMITS OTHER CUSTOMERS TO INSTALL THEIR SOFTWARE AND EQUIPMENT IN THE PREMISES. Layer 7 Web Hosting Inc. WILL HAVE NO LIABILITY FOR ANY DAMAGES, COSTS, OR LOSSES INCURRED BY THE CUSTOMER (OR ITS CUSTOMERS) CAUSED BY SUCH OTHER LICENSEES’ ACTS, EQUIPMENT, SOFTWARES, ACTIVITIES OR FAILURES TO ACT. THE LIMIT OF Layer 7 Web Hosting Inc.’S LIABILITY IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR BY STATUTE OR OTHERWISE TO THE CUSTOMER (OR ITS CUSTOMERS) CONCERNING PERFORMANCE OR NON-PERFORMANCE IN ANY MANNER RELATED TO THIS AGREEMENT, FOR ANY AND ALL CLAIMS WILL NOT, IN THE AGGREGATE, EXCEED THE TOTAL FEES PAID BY THE CUSTOMER TO Layer 7 Web Hosting Inc.. UNDER THIS AGREEMENT IN THE IMMEDIATELY PRECEDING 3 MONTHS FROM THE DATE THE CLAIM AROSE. IN NO EVENT WILL Layer 7 Web Hosting Inc. BE LIABLE FOR ANY LOST PROFITS, SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES.
Neither party will be liable for any delay, interruption or failure in the performance of its obligations if caused by acts of God, war, declared or undeclared, fire, flood, storm, slide, earthquake, or other similar event beyond the control of the party affected (“Force Majeure”). If any Force Majeure occurs, the party claiming the Force Majeure will promptly notify the other. The party claiming the Force Majeure will use commercially reasonable efforts to eliminate or remedy the Force Majeure. This Section will not apply to excuse a failure to make any payment when due.
Layer 7 Web Hosting Inc. Shared Hosting
Layer 7 Web Hosting Inc. will make all possible efforts to provide a backup mechanism and keep complete backup copies of all shared hosting solutions. However, the customer must keep a personal backup copy of its software, sites, databases and all hosted content. Layer 7 Web Hosting Inc. should not be held responsible of any loss of data or data corruption.
The Customer in the normal course of its business may resell to its customers use (subject to all the terms of this Agreement) of the Customer Space, Resources and Bandwidth Services provided by Layer 7 Web Hosting Inc. to the Customer pursuant to this Agreement, except that the Customer will not allow such customers to interconnect with other users in the Premises. Any act or omission of any such customer that would be a breach of this Agreement if committed by the Customer will be deemed a breach of this Agreement by the Customer. The Customer agrees to defend, indemnify and hold harmless Layer 7 Web Hosting Inc., and its officers, directors and employees (collectively, the “Compensated”), from any and all liabilities, costs and expenses, including reasonable legal fees, related to or arising from (i) any act or omission of any such the customer that would be a breach of this Agreement if committed by the Customer, and (ii) any claim by any such customer arising from use of the Premises, services provided by Layer 7 Web Hosting Inc.. under this Agreement or otherwise from performance or non-performance by a party in any manner related to this Agreement.
Responsibility for Content
The customer is solely responsible for the content stored on and served by his servers.
This Agreement including the attachments hereto and any Service Orders signed by the parties constitute the entire agreement between the parties regarding the subject matter hereof and supersede all proposals and prior discussions and writings between the parties with respect thereto. EXCEPT AS SPECIFICALLY PROVIDED IN THIS AGREEMENT, Layer 7 Web Hosting Inc. MAKES NO REPRESENTATION, WARRANTY OR CONDITION, EXPRESS OR IMPLIED, AND EXPRESSLY EXCLUDES ALL IMPLIED OR STATUTORY WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, DURABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR TITLE OR NON-INFRINGEMENT AND THOSE ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE. In case of any dispute or inconsistency this main agreement, any attachments, and/or any Service Order, the Service Order will take first priority, this main agreement will take second priority and the attachment will take third priority in interpreting the parties’ rights and obligations.
Severability and Reformation.
If any portion of this Agreement is determined to be or becomes unenforceable or illegal, such portion will be reformed to the minimum extent necessary in order for this Agreement to remain in effect in accordance with its terms as modified by such reformation.
Governing Law and Jurisdiction
This Agreement is governed by the laws of the province of Québec and the laws of Canada applicable therein. The Parties irrevocably submit all disputes arising out of this Agreement to Québec courts, judicial district of Montréal.
Complaints or TOS & AUP violations must be reported to [email protected] or by mail at : Layer 7 Web Hosting Inc., 260 Serge-Pepin, Beloeil J3G OC3, Canada.
Changes and rights
Layer 7 Web Hosting Inc. may vary these rules and regulations from time to time in its sole discretion, and the Customer will comply with all other reasonable security requirements that Layer 7 Web Hosting Inc. may impose from time to time, provided that the Customer has been given 30 days notice.